logo

Feedback report on the Research Autism Website 2014

Purpose

Survey The purpose of this page is to report on the feedback we received about the Research Autism website between June and July 2014 and to set out the actions we have taken, or intend to take, in response to that feedback.

We would like to thank everyone who took the time to tell us what they thought - sometimes in very thoughtful and helpful detail.

If you have not already told us what you think about this site and you would like to do so, please use our contact form or email info@researchautism.net


Source

During the period June-July 2014 we received feedback about the website from an online questionnaire, which was answered by 104 people.


Key findings

  • Feedback came from a variety of audiences but most came from parents/carers (42%), health, care and education professionals (41%) and people with autism (15%).
  • The majority of users visit the site monthly (29%) or weekly (28%).
  • The majority of users found it fairly easy (61%) [63.1%] or very easy (32%) [21.6%] to find things on the site.
  • The majority of users found the information on the website fairly easy (37%) [54.9%] or very easy (59%) [35.4%] to understand.
  • The majority of users found the information on the website fairly useful (54%) [23.7%] or very useful (40%) [71.9%].
  • The majority of users said a visit to the site increased their confidence/ability in making informed decisions on interventions (71%)

[2010 results in italics]


Perceived strengths

The Research Autism website was perceived by a majority of visitors as valuable, well-balanced, and high-quality.
Individual comments included:

  • "I really value your search summaries and information on the evidence base of interventions"
  • "I found what I needed so very content with my findings"
  • "Thank you for an excellent, high quality site that can be trusted and that assists with understanding and practicing in the field of autism..."
  • "I find the website easy to use"
  • "I find the information very useful and it's reassuring to be able to refer to a trustworthy organisation that seeks to assess interventions and disseminate information with limited bias."
  • "Amazingly helpful in some very difficult situations"
  • "When feeling a bit uncertain... it's great to have somewhere that I can go to and check for good quality research and objective discussion"

Perceived weaknesses

The website was perceived by a minority of visitors as having some room for improvement including more video content and better search tools. One or two people suggested text could be broken up for easy and quick digest.

One person noted that they had found wrong links to external studies on our site. Our site carries many links so if you find a broken link please just let us know by emailing info@researchautism.net and telling us which link is wrong.


Other Comments

  • "Keep doing what you're doing."
  • "Excellent"
  • "[need] more exposure of pseudo science and quackery around autism"
  • "How do we help parents see that Promises of Cures may not be as good as they look"

Actions

Since our last survey (2010) we launched a new website which had very much improved site navigation, increased imagery, and general ease of use. We also have an easyread version of the website.

We plan to undertake the following improvements in the future - as and when resources allow:

  • Add video content where appropriate.
  • Further improve navigation.
  • Consider whether the website can be safely translated to other languages.

We have decided not to undertake the following improvements that were suggested for the reasons below:

  • Provide case studies. It is very important that the information we provide remains entirely impartial. At present, we are undecided as to how we can provide case studies without compromising on this. We will give this more thought.
  • Provide access to full external studies. We unfortunately only have the resources to access abstracts in most cases.
  • Provide different sections for different audiences e.g. people on the spectrum, parents / carers and professionals. We do not think it is appropriate to tell people which section of the website they should or should not visit. However our new website offers a choice between more or less detail on most pages.

Related Pages

Quick link:
http://researchautism.net/website-feedback-report-2014
Updated
06 Apr 2016