Tesco trialling a 'quiet hour' to help autistic customers do their shopping

Tesco has launched a “quiet hour” scheme in an attempt to make the shopping experience more comfortable for customers withautism.

Shopping in a supermarket can be a profoundly troubling experience for someone with autism. This is because autism sufferers, who make up around one per cent of the British population, often experience what is referred to as a sensory overload in busy and noisy places.

Tesco’s pilot scheme, which started two weeks ago, will be trialled for a total of six weeks in its Crawley, Sussex store. The autism-friendly hour takes place between 9-10am on Saturday mornings. If it is a success it will be rolled out more widely across shops nationwide.

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12th February 2017